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Service Data Article Appears in Managing Automation

Date posted: December 23, 2008

Manufacturers are beginning to tap service data—encompassing a myriad of aftermarket data points—to drive continuous improvement processes as well as help design teams make critically important adjustments to products. My July 2008 feature in Managing Automation examines how proactive manufacturers are feeding service data into their product design and development processes to achieve meaningful improvements in their operations.
http://www.managingautomation.com/maonline/magazine/read/view/Four_Pillars_of_Service_Data_Management_234236