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Date posted: December 2, 2015

A recent release by Gartner underscores our recent post on business process management.

According to Gartner, spending on business process management suites to reach $2.7 billion in 2015 as organizations digitalize processes.

Worldwide spending on business process management (BPM) software is set to grow 4.4 percent to reach $2.7 billion in 2015, according to the latest forecast from Gartner, Inc. As organizations are beginning their digital transformation— rethinking their business models and processes to address customer and constituent expectations— a shift toward using what Gartner terms an intelligent business process management suite (iBPMS) is underway.

“An iBPMS supports business responsiveness, often at the ‘moment of truth’ in a customer interaction,” said Rob Dunie, Gartner research analyst. “The ability to provide more ‘joined up’ insight into business processes through the use of analytics— combined with support for the people involved in processes, allowing them to take advantage of this insight— is what differentiates today’s iBPMS market from earlier BPMS technology markets.”

Gartner cites four significant trends in the iBPMS market:

  1. Focus on Business Transformation
    There has been a marked shift from focusing primarily on continuous process improvement to a greater focus on business transformation and addressing the dimensions of big change. Faced with both externally and internally driven change, organizations have a bigger need to reinvent themselves while also driving improvements in efficiency.

  2. Digitalized Processes and the Internet of Things

Through the integration of various systems, including Internet of Things (IoT) technology (sensors, smart machines, robots and so on), combined with advanced analytics (such as pattern recognition and predictive analytics), companies are using an iBPMS to power their digitalized processes. Examples of “things” in the IoT may include household and business premises lights, smart electric meters, smoke alarms, security cameras, mobile devices, tools, toys, remote patient monitoring nodes, vending machines, parking meters and hotel door locks. In a digitalized process, IoT “things” are integrated to the business process in order to ensure that the process can adjust to changing conditions as necessary. Process innovation can happen more easily when such devices are orchestrated together with all other process participants.

  1. Shift Away from Transactional Processes
    While an iBPMS can coordinate short-lived, transactional system-oriented processes, they are best used to manage long-lived business processes that span people and systems as well as functional boundaries. While some vendors use similar process execution engines, pure service-oriented architecture (SOA) orchestration is no longer a focus of an iBPMS.

  2. The Nexus of Forces— Mobile, Social, Cloud and Analytics
    The mobile, social, cloud and analytics features in iBPMSs are more capable and better integrated than they were in 2014. Those solutions that balance ease of use and time to solution alongside greater intelligence capabilities are seeing the most success. Also essential are strong partner networks for business transformation capabilities in addition to traditional implementation services.